We’ll only send you email updates if you’ve asked for them – and you can stop receiving them at any time. You can control cookies using your browser settings. If you have any questions about the registration data we have on you, including to verify it is accurate please contact us (details at the bottom of this page).
FE Trustnet Offshore, FE Trustnet Middle East and FE Trustnet Hong Kong (“Trustnet overseas sites”, “Trustnet OS”, “we”, “us”, “our”, “the website(s)”) is part of Financial Express (Holdings) Limited. You can find our contact information here.
We may share the information we collect across our group companies and websites including but not limited to FE Analytics, financialexpress.net and investigate.co.uk.
We collect information about you when you register with us or use the site. When you access Trustnet OS portfolio tools, or sign up to receive updates by email we ask you to register and set up a user name, first and last names, and a password, and to enter details of your investments, numbers of shares or units and other personal information. We also ask you for your job role and/or level of investing experience and whether you are an Expat UK citizen to ensure we provide you with updates and information that is appropriate. Occasionally we may ask you for other contact details such as a telephone number or postal address for the purpose explicitly stated on the contact form on the website.
If you complete a contact form on the website we may contact you by email, phone or post, but we will only do so if you've given us your affirmative consent for each method of contact. You can change your preferences by logging into your account on the website or via the instructions that accompany each piece of communication (e.g. links to manage preferences in emails we send to you).
Trustnet OS, and any other websites, products or services from FE are not intended to collect or process special types of data such as medical or biometric data, nor any data relating to children.
HOW WE USE INFORMATION
When you access the website we might store and use your information to:
We may also send you emails to provide information and keep you up to date with developments on our websites. It is our policy to have instructions on how to unsubscribe so that you will not receive any future e-mails. You can change your e-mail address at any time by logging into your account and updating your profile.
In order to provide support on the usage of the Trustnet OS portfolio tools, our support team need access to all information provided in relation to this tool.
However, you agree that we may disclose to any regulatory authority to which we are subject and to any investment exchange on which we may deal or to its related clearing house (or to investigators, inspectors or agents appointed by them), or to any person empowered to require such information by or under any legal enactment, any information they may request or require relating to you, or if relevant, any of your clients.
When you access, register on or complete a contact form on the websites, we collect information on you in the following ways:
We always endeavour to provide a substantial and meaningful explanation of the scope and the purpose for which we are collecting your information at the point at which it is collected, as well as providing you with the means to freely grant, or withdraw your consent for us to collect and store your information, and to use it to contact you where applicable.
Occasionally we may ask for your permission to share your information with 3rd parties we work with to offer you relevant information, products or services by email. This will be explained at the point at which your information and consent is collected, and your consent can be withdrawn at any time.
We want to ensure that the personal information we hold about you is accurate and up to date.
You can update your details, contact preferences and consent by accessing your profile on the website. Alternatively, to see what personal information we have collected from you, you may correct, update, amend, delete/remove, deactivate it by emailing [email protected]
You have the right to access information held about you. If you wish to receive a copy of any personal information we hold, please email your request to [email protected].
Unfortunately, the transmission of information via the internet is never completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. You will not hold us responsible for any breach of security unless we have been negligent or in wilful default.
Please refer to FE’s Appointed Sub-processors.
We will retain your personal information for as long as your account is active or as needed to provide you services. We will retain and use your personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
A cookie is a small file containing a piece of information (a string of letters and numbers that acts as an identifier) that is placed on your browser when you visit certain websites. Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
When you access our website, we ask for your consent to allow us to store the following cookies on your device.
Analytics cookies anonymously remember your computer when you visit the websites. They keep track of, for example, the number of visitors who browse the websites, their browsing patterns, which country they are in and what devices is used to visit the website. We might use that information to target advertisements to you on our and other websites.
Third party tracking cookies which are placed by or on behalf of independent advertisers who are advertising on our websites. These cookies may be placed within the advertisement and elsewhere on our site. They are anonymous – they cannot identify individuals. They are used for statistical analysis by allowing the advertiser to count how many people have seen their advertisement or have seen it more than once. They might also allow the advertiser to tailor advertising to you when you visit other websites.
Other third-party cookies: Other organisations may also set their own cookies in order to anonymously track your engagement and interaction with their products and services on the website. An example of this could be if you were to ‘like’ a Research article using the Facebook Like button, Facebook may place a cookie on your browser to measure this. We cannot access these cookies (likewise, these organisations cannot access cookies we place on your browser).
Google Analytics Audiences
Doubleclick / Google Publisher Tag
Google Ad Measurement
DoubleClick Bid Manager
Adobe Audience Manager
Media Innovation Group
Integral Ad Science
Yahoo Ad Manager Plus
If you would prefer to just restrict third party cookies (or to find out more information about opting out of third party cookies), visit www.youronlinechoices.com or click on the AdChoices logo that you will see in the corner of advertisements that carry behavioural targeting cookies.
The main advertising serving system we use is DoubleClick by Google. To see what information Google collects and how you can manage it please visit https://privacy.google.com/intl/en/your-data.html
We may restrict access to the websites or some of its contents and features if an ad blocker is detected. Trustnet OS websites rely on advertising in order to fund their research and data and enables us to do this without a charge to you. If you have an ad blocker enabled, please disable it or permit advertising on the websites in your ad blocker tools settings. We aim to only run advertising that is appropriate and conforms to standards set out by the IAB and the Coalition for Better Ads initiative. If you do see advertising on the websites that you think is disrupting your research, inappropriate or annoying, please try to screen capture it, or make a note of the page you are on and the brand being advertised and send it to [email protected] and we will investigate with the aim of preventing it or similar adverts from displaying.
Our site contains links to other websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Address: Data Protection Officer, FAO Sorin Pop, 3rd Floor, Hollywood House, Church Street East, Woking, Surrey, GU21 6HJ, United Kingdom
Email: [email protected]