Support and Knowledge | FE Financial Express

FE have a dedicated support team ready to help you with any of your enquiries.

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Analytics support

There are several ways in which you can get support on using FE Analytics

1. Live Chat

Live chat is at the bottom of your screen when you login to FE Analytics. This feature enables you to get immediate assistance in real time on your query from a team of experienced analysts. You’ll be able to get your queries answered on the spot with minimum fuss.

2.  Self-help and user guides

Found in 'Learn and Support' in the FE Analytic tool, there are step by step instructions and tips on frequently used features.

3.  Contact us via phone or email

E: analytics@financialexpress.net

T: +44 (0)1483 783 939 between 08:00 to 18:00 GMT.

4.  Book training online 

Book training

How to send FE your fund data

Fund static/standing data 

data@financialexpress.net

  • Launch data and new fund registration
  • Updates to any static data and actions, codes, names, objectives, charges, managers

Fund pricing

prices@financialexpress.net

  • Daily Prices/ Price corrections

Fund dividends

dividends@financialexpress.net

  • Dividend estimates/ Verified dividends

Fund portfolio data

portfolios@financialexpress.net

  • Pre-aggregated area/regional/asset/sector/credit rating breakdowns
  • Full portfolio data with attributes region/sector/type/asset class

Fund literature

literatureupload@financialexpress.net

  • Factsheets/KII documents/Prospectus/Reports
  • Email as direct attachments, or as a spreadsheet containing URL links.

Investor Notifications

notifications@financialexpress.net

  • Documents for investors, detailing corporate actions.
  • Email as direct attachments or as a spreadsheet containing URL links.

Fund data support

clientsupport@financialexpress.net

  • Data queries

Please contact

clientsupport@financialexpress.net if you require FE templates