When you contact us via Value Express we collect some personal information so that we can get back in contact with you. To improve the experience, we use services like Google Analytics, which collects anonymous browsing information such as the most viewed products and services on the website.
We’ll only send you email newsletters or marketing messages by email if you’ve asked for them or if they are necessary for us to fulfil our obligations to you (e.g. product updates for the products you have purchased from us) – and you can stop receiving them at any time. You can control cookies using your browser settings. If you have any questions about the data we have on you, including to verify it is accurate please contact us (details at the bottom of this page).
Value Express (“VE”, “we”, “us”, “our”, “the website”) is a brand of Fedby Information Services Private Ltd, part of Financial Express (Holdings) Limited (“FE”). You can find our contact information here.
We may share the information we collect across our group companies and websites including but not limited to FE Investments Limited, FE Analytics, FE Trustnet and FE Investegate.
We collect information about you when you fill in a contact form on the site. When you submit a ‘contact us’ form, we ask you for your full name, business address, business telephone number, business email address and other personal information. Occasionally we may ask you for other details for the purpose explicitly stated on the form on the website.
If you complete a ‘contact us’ form via the website we may contact you by email, phone or post via your preferred contact method, where you have expressed a preference. You can change your communication preferences via the instructions that accompany each piece of communication (e.g. links to manage preferences in emails we send to you).
Value Express, and any other websites, products or services from FE are not intended to collect or process special types of data such as medical or biometric data, nor any data relating to children.
When you access the website we might store and use your information to:
We may also send you emails to provide information and keep you up to date with developments on our website or regarding the products and services that you use. It is our policy to have instructions on how to unsubscribe so that you will not receive any future e-mails.
You agree that we may disclose to any regulatory authority to which we are subject and to any investment exchange on which we may deal or to its related clearing house (or to investigators, inspectors or agents appointed by them), or to any person empowered to require such information by or under any legal enactment, any information they may request or require relating to you, or if relevant, any of your clients.
When you access or complete a contact form on the website, we collect information on you in the following ways:
We always endeavour to provide a substantial and meaningful explanation of the scope and the purpose for which we are collecting your information at the point at which it is collected, as well as providing you with the means to freely grant, or withdraw your consent for us to collect and store your information, and to use it to contact you where applicable.
Occasionally we may ask for your permission to share your information with 3rd parties we work with to offer you relevant information, products or services by email. This will be explained at the point at which your information and consent is collected, and your consent can be withdrawn at any time.
We want to ensure that the personal information we hold about you is accurate and up to date.
To see what personal information we have collected from you, you may correct, update, amend, delete/remove, deactivate it by emailing [email protected]
You have the right to access information held about you. If you wish to receive a copy of any personal information we hold, please email your request to [email protected].
Unfortunately, the transmission of information via the internet is never completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. You will not hold us responsible for any breach of security unless we have been negligent or in wilful default.
Please refer to FE’s Appointed Sub-processors.
We will retain your personal information for as long as your account is active or as needed to provide you services. We will retain and use your personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
A cookie is a small file containing a piece of information (a string of letters and numbers that acts as an identifier) that is placed on your browser when you visit certain websites. Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
When you access our site, we ask for your consent to allow us to store the following cookies on your device.
Analytics cookies anonymously remember your computer when you visit the website. They keep track of, for example, the number of visitors who browse the website, their browsing patterns, which country they are in and what devices is used to visit the website. We might use that information to target advertisements to you on our and other websites.
When you access our site, we ask for your consent to allow us to store the following cookies on your device:
Our site contains links to other websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Address: Data Protection Officer, FAO Sorin Pop, 3rd Floor, Hollywood House, Church Street East, Woking, Surrey, GU21 6HJ, United Kingdom
Email: [email protected]
Telephone: Find a phone number here